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Common Questions

Find answers to the most common questions about our party rental services.
How do I ensure your items are clean?
The safety of your kids and guests is our #1 priority. We clean, disinfect and sanitize our items after each use. We have been doing so since starting our company in 2007.
Do you deliver to other cities?

Yes, we deliver to the entire RGV, we have even gone as far as San Antonio but once again, please be aware that due to gas prices and the possible need for an extra truck and labor that additional travel fees may apply. Please call our office for a current quote.

When do you set up?
Normally we arrive 1-2 hours before your scheduled time on your contract. If we are in your area earlier for another nearby customer, we will call you to see if we can deliver then, sometimes way earlier than your original scheduled time. Don't worry, no additional fee. We will call you the day before your scheduled party or event to confirm delivery details. Please ensure you will be there when we arrive for the set up so you may direct our delivery crew where to set up.
We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
No. The jump should be clean when you get it. Party With Us RGV, LLC cleans and disinfects after every rental. If the item is dirty upon set up, we will clean, sanitize and disinfect the item in front of you at your location.
Are customers allowed to pick up rental items?

Yes, only on certain items. Please call our office for more details. Keep in mind all customer pick-up orders must be paid via credit card on our website or at our office, no exceptions. Any order not processed via this method will be canceled. If the rental item is not returned within the designated time frame as shown on your contract, your credit card will be charged another full-day rental. If the rental item(s) are not returned as they were picked up from our warehouse, your credit card will be charged a $35 processing fee plus additional fees if needed. Please call our office with any questions regarding customer pick-up orders.

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